Hanbok sizing is based primarily on measurements and fit preference rather than standard U.S. sizing.

📌 We recommend reviewing our sizing guide carefully before placing a reservation.

📩 If you are unsure about sizing, fit, layering, or garment selection, please contact us before placing your reservation.

⚠️ Customers are responsible for selecting their preferred size during booking.

✨ Korean sizing, layering, proportions, and overall garment fit may differ from standard U.S. sizing and modern Western formalwear.

Click Here for Hanbok Sizing Guide

Yes 💛

We currently offer curated hanbok collections for:
👶 100 Day Celebrations (백일)
🎉 First Birthday Celebrations (돌잔치)
🧒 Toddler & Children’s Hanbok
✨ Additional collections may continue expanding over time based on availability and seasonal releases.

Yes ✨

Select hanbok listings allow coordinated mix & match reservations depending on availability.

📌 Some styles may be rented as:
Full Hanbok Sets
🎀 Individual Garment Pieces
🧵 Coordinated Mix & Match Sets

Availability may vary depending on:
✨ Reservation timeline
✨ Garment category
✨ Existing reservations
✨ Coordinated collection availability
✨ Accessory and layering availability

We strongly recommend reserving early, especially during busy celebration seasons, holidays, graduation periods, weddings, and peak ceremonial dates.

🏠 Local Pickup Rentals

📌 Please reserve at least 48 hours in advance whenever possible.

📦 Shipping Rentals

📌 We generally recommend reserving at least 5–7 days before your desired usage period to allow time for preparation, processing, and carrier transit coordination.

Click Here for Booking Information

No.

Reservation dates are only secured after checkout is completed successfully and payment has been processed.

⏳ Incomplete, unpaid, or abandoned reservations may automatically release after approximately 60 minutes to maintain availability for other guests.

Yes.

Rental reservations generally require full payment at checkout, including applicable rental charges, Professional Garment Care, taxes, shipping charges, and approved add-ons when applicable.

🧺 Professional Garment Care supports:
✔ Professional garment steaming and preparation
✔ Sanitization and presentation preparation
✔ Accessory organization and inspection
✔ Post-return garment inspection
✔ Garment handling and operational preparation
✔ Reservation turnover preparation
✔ Collection preservation for future reservations

Professional Garment Care is included as part of the standard rental preparation process and is not a refundable deposit.

📸 All rental items may undergo post-return inspection and condition assessment after return.

Additional charges may apply only when returned rental items require extraordinary recovery, repair, replacement, odor treatment, unauthorized alteration recovery, late-return handling, or operational remediation beyond standard garment care.

📌 Customers remain financially responsible for severe damage, permanent staining, smoke exposure, unauthorized alterations, missing items, non-returned items, replacement costs, or reservation disruption caused by late or severely damaged returns.

Luna Hanbok Story currently does not use a traditional refundable deposit system for standard rentals.

Instead, rental reservations include Professional Garment Care during checkout to support garment preparation, steaming, sanitization, inspection, handling, and operational preparation between reservations.

Additional charges may apply only if returned rental items require extraordinary recovery, repair, replacement, late-return handling, unauthorized alteration recovery, odor treatment, or operational remediation beyond standard garment care.

Cancellation eligibility depends on how close the reservation is to the scheduled pickup date or scheduled ship-out timeline.

🏠 Local Pickup Rentals

🌙 14 or more days before the scheduled pickup date → Full refund minus a 5% processing fee

🌖 7 to 13 days before the scheduled pickup date → 50% refund

🌑 Less than 7 days before the scheduled pickup date → No refund

📦 Shipping Rentals

🌙 14 or more days before the scheduled ship-out date → Full refund minus a 5% processing fee

🌖 7 to 13 days before the scheduled ship-out date → 50% refund

🌑 Less than 7 days before the scheduled ship-out date or after shipment → No refund

📌 Ship-out dates are determined based on preparation timelines, reservation scheduling, transit coordination, and delivery planning requirements.

View Refunds, Returns & Rental Policy

View Refunds, Returns & Rental Policy

Unfortunately, refunds, credits, or cancellations generally cannot be guaranteed for:

🔸 Weather conditions
🔸 Venue changes
🔸 Illness
🔸 Travel interruptions
🔸 Personal scheduling conflicts
🔸 Scheduled reservation period cancellations
🔸 External disruptions outside our control

📌 Because reservation inventory is held specifically for the reserved timeline, we strongly recommend carefully reviewing the reservation timeline, travel plans, and reservation timing before booking.

Local pickup is near or inside:

📍 Starbucks
5970 Orangethorpe Ave, Buena Park, CA 90620

📌 Exact pickup instructions are typically provided closer to your appointment date.

Yes ✨
Luna Hanbok Story currently offers both local pickup rentals and eligible shipping rentals depending on garment category, reservation timeline, and collection availability.

🏠 Local Pickup Rentals

🌙 14 or more days before the scheduled pickup date → Full refund minus a 5% processing fee

🌖 7 to 13 days before the scheduled pickup date → 50% refund

🌑 Less than 7 days before the scheduled pickup date → No refund

📦 Shipping Rentals

🌙 14 or more days before the scheduled ship-out date → Full refund minus a 5% processing fee

🌖 7 to 13 days before the scheduled ship-out date → 50% refund

🌑 Less than 7 days before the scheduled ship-out date or after shipment → No refund

📌 Ship-out dates are determined based on preparation timelines, reservation scheduling, transit coordination, and delivery planning requirements.

🚫 Once a rental order has shipped, it generally cannot be canceled, refunded, or modified.

Customers are responsible for returning rental items using the provided return instructions and approved shipping methods whenever applicable.

📌 Return instructions and return labels may be included with eligible rental reservations.

📌 Customers are responsible for properly packaging and preparing rental items for safe return shipment.

For shipped rentals, items are generally considered returned on time once the carrier receives and officially scans the return package by the required return deadline listed on the provided return label.

📌 Simply preparing the package without official carrier acceptance scanning may still be considered late.

📌 Packages placed in after-hours bins, lockers, drop boxes, mailrooms, or unattended locations without carrier acceptance scanning may not qualify as returned on time.

Luna Hanbok Story is not responsible for delays caused by USPS, UPS, FedEx, weather conditions, transit disruptions, natural disasters, or other external carrier-related issues outside our operational control.

📌 We strongly encourage reserving early whenever possible, especially during busy seasonal and ceremonial periods.

Late returns may result in:

🔸 Additional rental usage charges
🔸 Reservation scheduling disruption charges
🔸 Administrative handling charges
🔸 Additional operational handling charges

📌 Late returns may affect future reservations, garment preparation timelines, inspection scheduling, and inventory availability.

📌 Rental extensions are not guaranteed and require advance approval based on availability and reservation scheduling.

Yes 💛

Hanbok rentals may be used for:

📸 Family Photos
🎉 Celebrations
🏞️ Outdoor Sessions
💍 Ceremonial Reservations
📷 Portrait Photography

📩 Please notify Luna Hanbok Story in advance for large productions, commercial campaigns, studio productions, editorial projects, or high-exposure media schedules so we may help provide scheduling guidance and garment handling recommendations.

Yes ✨

We simply ask guests to use additional care when outdoors.

We are happy to provide guidance regarding:

✔ Styling suggestions
✔ Seasonal recommendations
✔ Outdoor garment protection
✔ Accessory coordination

📌 Outdoor use may increase exposure to dirt, grass stains, moisture, debris, makeup transfer, and environmental conditions that could require additional garment care or operational handling after return.

We generally recommend lightweight and comfortable inner clothing.

📌 Depending on the style, layering, and garment structure selected, additional undergarments or inner layers may improve comfort, appearance, and fit.

📌 Please avoid bulky clothing whenever possible to help maintain proper hanbok silhouette and layering presentation.

Professional Garment Care helps support garment steaming, sanitization, inspection, presentation preparation, and reservation turnover handling before each reservation. Rental garments are carefully inspected, steamed, sanitized, prepared, and packaged before each reservation.

Minor wrinkles may naturally occur during transportation, packaging, or shipment handling.

📌 Please contact Luna Hanbok Story before attempting to steam, iron, alter, clean, or treat rental garments yourself, as improper heat, moisture, or handling may damage delicate fabrics, embroidery, trims, or garment structure.

We strongly recommend avoiding food, drinks, smoke exposure, oils, glitter, candle wax, heavily scented environments, and high-risk staining situations while wearing rental garments whenever possible.

📌 Excessive staining, odor exposure, smoke saturation, wax exposure, or restoration-intensive cleaning may result in additional cleaning, restoration, deodorizing, or operational recovery charges.

No.

🚫 Please do not:
✂️ Alter
🧼 Machine wash
🪡 Repair
🎨 Dye
🔥 Iron directly
💨 Steam without approval
🧴 Apply cleaning products or stain treatments

🚫 Unauthorized alterations, improper cleaning attempts, or unapproved garment handling may result in restoration, repair, or replacement charges.

All rental garments undergo post-return inspection and condition assessment after return.

Depending on garment condition and severity, charges may include:

🧼 Additional cleaning or deodorizing charges
🧵 Restoration or repair costs
💳 Replacement charges
📦 Operational recovery or administrative charges when applicable

📌 Standard indoor ceremonial wear and normal garment handling are generally expected and not penalized.

Rental garments undergo post-return inspection, steaming, sanitization, garment preparation, accessory organization, restoration review, quality control handling, and operational recovery preparation before future reservations.

📌 Protection & Restoration Fees help support:

✔ Long-term garment preservation
✔ Garment preparation and presentation
✔ Minor restoration handling
✔ Operational recovery processing
✔ Inventory preparation and scheduling
✔ Collection quality for future reservations

📌 Protection & Restoration Fees are generally applied per rental outfit/set, not per order.

Protection & Restoration Fees help support the preparation, preservation, inspection, operational recovery, and minor restoration handling associated with ceremonial garment rentals.

📌 These fees help support:

🔸 Garment steaming and preparation
🔸 Sanitization and inspection
🔸 Accessory sorting and quality control
🔸 Minor restoration and reshaping
🔸 Collection preservation
🔸 Operational garment recovery handling

📌 Protection & Restoration Fees are operational service fees and are generally non-refundable once reservation preparation has begun.

📌 Customers remain financially responsible for severe damage, permanent staining, smoke saturation, unauthorized alterations, missing items, non-returned items, or replacement costs beyond standard restoration coverage.

View Protection & Restoration Fee Information

If you tag @lunahanbokstory or voluntarily submit photos, you may grant Luna Hanbok Story permission to repost or share your content on our website or social platforms.

📌 Luna Hanbok Story respects customer privacy and will not use customer photos for promotional or marketing purposes without consent.