📌 Important Notes Before Reserving

🌐 General Reservation Guidelines (Applies to All Reservations)

🧼 Clean & Ready to Wear
🧺 Professional Garment Care supports ceremonial garment preparation, steaming, sanitization, inspection, and operational turnover handling before and after each reservation.

Please help us preserve the condition of the collection by handling all rental items with care throughout your reservation period.

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🧵 Sizing Responsibility

Sizing selection is the customer’s responsibility at the time of reservation.

📌 Luna Hanbok Story does not automatically contact customers regarding sizing selections.

📩 If you need sizing assistance, please contact us before reserving or include measurements with your reservation whenever possible.

✨ Korean sizing, garment structure, and layering may fit differently from standard U.S. sizing or modern Western formalwear.
✨ Measurements are strongly recommended for the best overall fit and presentation.

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🚫 Care & Usage Guidelines

To help preserve the garments and accessories:

🍽️ Avoid food, drinks, smoke exposure, heavy makeup, oils, glitter, candle wax, and substances that may cause staining or odors
🌧️ Avoid excessive outdoor dirt, mud, moisture, or weather exposure whenever possible
✂️ Do not alter, wash, iron, steam, clean, repair, pin, tape, or otherwise modify rental items yourself

📌 Additional garment care, deodorizing, operational handling, repair, or replacement charges may apply depending on the condition of returned items.

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🧺 Professional Garment Care

Professional Garment Care is included with rental reservations during checkout.

This supports:

✔ Professional garment steaming and preparation
✔ Sanitization and presentation preparation
✔ Accessory organization and inspection
✔ Post-return garment inspection
✔ Garment handling and operational preparation
✔ Reservation turnover preparation
✔ Collection preservation for future reservations

Professional Garment Care is part of the standard rental preparation process and is not a refundable deposit.

📸 All rental items may undergo post-return inspection and condition assessment after return.

Additional charges may apply only when returned rental items require extraordinary recovery, repair, replacement, odor treatment, unauthorized alteration recovery, late-return handling, or operational remediation beyond standard garment care.

📌 Customers remain financially responsible for:
🔸 Severe damage
🔸 Permanent staining
🔸 Smoke or odor saturation
🔸 Unauthorized alterations
🔸 Missing items
🔸 Non-returned items
🔸 Replacement costs
🔸 Reservation disruption caused by delayed or severely damaged returns

📌 Professional Garment Care collected during checkout covers standard garment preparation, steaming, sanitization, inspection, handling, and operational turnover processing.

Customer responsibility is not limited to the amount collected for Professional Garment Care during checkout.

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🌦️ Outdoor Use & Events

Planning an outdoor photoshoot, wedding, festival, or special event?

📩 Please let us know in advance so we can provide recommendations to help protect your rental items during use.

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📅 Rental Period Information

Rental periods refer to the reserved customer usage period only.

📦 Transit time during shipping, delivery coordination, and return transit is generally not counted as rental usage time once packages receive official carrier acceptance tracking by the required return deadline.

📌 Preparation, inspection, garment care coordination, packaging, carrier scheduling, and operational processing completed before shipment or after return are separate from the reserved customer usage period.

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⏰ Rental Timing & Late Returns

Additional late-return or operational handling charges may apply when:

🔸 Items are not returned during the agreed local return appointment window
🔸 Carrier acceptance occurs after the required shipping return deadline
🔸 Return instructions are not followed
🔸 Delays are caused by late customer drop-off
🔸 Future reservations are impacted by delayed returns

📌 Late returns may affect future reservations, garment care scheduling, garment preparation timelines, and inventory availability.

📌 Rental extensions are not guaranteed and require advance approval based on availability and reservation scheduling.

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📩 Questions Before Booking?

We’re here to help you prepare for your special moment and celebration 🌸

Thank you for supporting Luna Hanbok Story ✨