📜 Luna Hanbok Story Full Rental Terms & Agreement
Effective Date: May 5, 2026
By placing a rental order with Luna Hanbok Story, you acknowledge that you have reviewed, understood, and agreed to the rental terms outlined below. This agreement summarizes important information regarding reservations, rental timelines, return expectations, deposits, garment care, cancellations, and customer responsibilities.
🌙 About Luna Hanbok Story
Luna Hanbok Story provides curated hanbok rentals and traditional accessories for celebrations, portraits, weddings, cultural events, and milestone occasions.
Because many garments and accessories are imported, limited in quantity, delicate, ceremonial, or difficult to replace, all rental policies are carefully enforced to help preserve the collection for future customers.
📅 Booking & Reservation Information
✨ All rentals are subject to availability and reservation confirmation
✨ Customers are responsible for providing accurate sizing, contact, shipping, reservation timeline, and event information
✨ Local pickup rentals require advance scheduling as stated on the product page
✨ Shipping rentals should be booked early enough to allow for preparation and transit coordination
✨ Reservation-related updates may be sent using the contact information provided during booking
📩 Customers are encouraged to contact Luna Hanbok Story before booking if sizing or rental questions arise.
📏 Sizing & Fit Responsibility
Customers are responsible for selecting appropriate sizing during booking.
✨ Korean sizing may differ from standard U.S. sizing
✨ Measurements are strongly recommended for the best fit
✨ Size charts and guidance are provided whenever available
📌 Luna Hanbok Story does not automatically contact customers regarding sizing selections unless clarification is required.
🚫 Refunds or cancellations are not provided for:
🔸 Incorrect sizing selections
🔸 Customer measurement errors
🔸 Personal fit preference
🔸 Styling preference
🎨 Color & Product Display Disclaimer
Actual garment colors and fabric appearance may vary slightly due to:
✨ Lighting conditions
✨ Photography editing
✨ Fabric texture
✨ Monitor and mobile screen settings
Minor visual differences are not considered valid grounds for refunds or cancellations.
📅 Rental Period Information
📌 Early returns do not automatically qualify for partial refunds, credits, or reduced rental charges once a reservation period has begun.
🚗 Local Pickup Rentals
Local pickup rental charges apply from the scheduled pickup date through the scheduled return/drop-off date, including both pickup and return days.
Rental pricing for local pickup reservations is based on the full customer possession period, not the number of event hours, photography hours, or individual event dates.
📌 Because rental inventory remains unavailable to other customers during the possession period, pickup and return dates are both included within the reserved rental timeline.
📦 Shipping Rentals
Shipping rental charges apply only to the reserved customer usage period selected during booking.
📦 Transit time during outbound shipping, delivery, and return transit is generally not counted as rental usage time once packages receive official carrier acceptance tracking by the required return date listed on the provided return label.
📌 Processing, preparation, inspection, professional garment care, packaging, and carrier transit time before delivery or after return shipment are separate from the reserved customer usage period.
🏡 Local Pickup Rental Timeline & Possession Period
✨ Pickup and return appointments must follow the scheduled reservation timeline and appointment windows confirmed during booking
✨ Customers are responsible for arriving on time for pickup and return appointments
✨ A short grace period may be provided when scheduling availability permits
📍Pickup coordination is typically arranged at or near the Starbucks located near:
5970 Orangethorpe Ave., Buena Park, CA 90620
📌 Exact pickup instructions and timing may be confirmed closer to the reservation date.
🕒 Local Pickup Hours
✨ Monday-Friday: 11:30 AM – 4:30 PM
✨ Saturday-Sunday: 9:00 AM – 5:00 PM
📌 Local pickup returns must be completed during the agreed return appointment window.
📌 Same-day pickup reservations are not available.
📌 Local pickup reservations should generally be scheduled at least 48 hours in advance unless otherwise approved.
📦 Shipping Rental Timeline
Shipping rental orders may include a prepaid return shipping label based on the customer’s selected usage period and approved reservation timeline.
✨ Tracking information will be provided after shipment
✨ Customers are responsible for monitoring tracking updates
✨ Customers are responsible for providing accurate and secure shipping information
✨ Customers are responsible for receiving delivered packages promptly
📌 Delivery timelines are estimates and may vary due to:
🔸 Carrier operations
🔸 Weather conditions
🔸 Holidays
🔸 Transit disruptions
🔸 Delivery access limitations outside our control
Luna Hanbok Story is not responsible for delays caused by:
🔸 Shipping carriers
🔸 Weather or transit disruptions
🔸 Incorrect or incomplete shipping information
🔸 Delivery access issues outside our control
🚫 Failed delivery attempts, refused shipments, returned packages, or unclaimed deliveries may result in:
🔸 Re-shipping fees
🔸 Adjusted rental periods
🔸 Store credit conversion
🔸 Additional administrative fees
📬 Shipping Rental Return Requirements
Shipping rental orders may include a return shipping label based on the customer’s stated final event date and selected rental schedule.
To be considered returned on time, rental packages must:
✨ Be dropped off with the designated shipping carrier
✨ Receive an official carrier acceptance scan
✨ Be scanned by the carrier no later than the return date printed on the provided return label
📌 Packages placed in after-hours bins, lockers, drop boxes, mailrooms, or submitted without carrier acceptance scanning may not qualify as returned on time.
Once the package receives carrier acceptance tracking by the required return date, carrier transit time is generally not counted against the customer.
⏰ Late Returns
Late fees may apply when:
🔸 Local pickup items are not returned during the agreed appointment window
🔸 Carrier acceptance occurs after the required shipping return date
🔸 Return instructions are not followed
🔸 Delays are caused by late customer drop-off
🔸 Future reservations are impacted by delayed returns
Late return fees may vary depending on:
✨ Rental category
✨ Reserved dates
✨ Included accessories
✨ Reservation scheduling impact
✨ Replacement scheduling requirements
📌 Additional recovery or operational handling charges may apply when delayed returns impact future reservations, garment preparation scheduling, or emergency turnaround handling.
🧺 Professional Garment Care
Professional Garment Care is included with rental reservations during checkout.
This supports:
✔ Professional steaming and preparation
✔ Sanitization and presentation preparation
✔ Accessory organization and inspection
✔ Post-return garment inspection
✔ Garment handling and operational preparation
✔ Reservation turnover preparation
✔ Collection preservation for future reservations
Professional Garment Care is part of the standard rental preparation process and is not a refundable deposit.
📸 All rental items may undergo post-return inspection and condition assessment after return.
Additional charges may apply only when returned rental items require extraordinary recovery, repair, replacement, odor treatment, unauthorized alteration recovery, late return handling, or operational remediation beyond standard garment care.
Customers remain financially responsible for:
🔸 Severe damage
🔸 Permanent staining
🔸 Smoke or odor saturation
🔸 Unauthorized alterations
🔸 Missing items
🔸 Non-returned items
🔸 Replacement costs
🔸 Operational recovery caused by significant reservation disruption
📧 Inspection summaries or additional charge notifications may be provided when applicable.
🧵 Garment Care & Customer Responsibility
All rental garments and accessories are carefully inspected, professionally cleaned, steamed, sanitized, and prepared before each reservation.
Customers agree not to:
🚫 Alter, cut, dye, wash, or modify rental items
🚫 Steam, iron, repair, or attempt self-cleaning
🚫 Use damaging pins, adhesives, glue, tape, or clips
🚫 Expose items to smoke, heavy perfume, excessive makeup, oils, mud, paint, glitter, or substances that may stain or damage fabrics
📌 Additional garment care, deodorizing, repair, replacement, operational recovery, administrative, or late-return charges may apply depending on garment condition, reservation impact, and return status.
🚭 Smoke & Strong Odor Policy
Rental garments exposed to:
🔸 Smoke
🔸 Cannabis odor
🔸 Heavy perfume
🔸 Strong cooking odors
🔸 Pet odors
🔸 Excessive fragrance exposure
May require specialized garment recovery or deodorizing services
Additional fees may apply depending on severity.
📸 Photography, Portraits & Event Usage
Hanbok rentals may be used for:
✨ Personal celebrations
✨ Weddings
✨ Cultural events
✨ Portrait sessions
✨ Family photography
✨ Photoshoots
📩 Please notify Luna Hanbok Story in advance for:
🔸 Large productions
🔸 Commercial campaigns
🔸 Studio productions
🔸 High-exposure media projects
So we may recommend appropriate garment handling and scheduling support.
⚠️ Damage, Loss & Missing Items
Luna Hanbok Story reserves the right to assess garment condition and determine applicable additional garment care, repair, replacement, recovery, or late-return charges or late fees.
Charges may include:
🔸 Additional cleaning or odor removal fees
🔸 Repair costs for damaged items
🔸 Replacement cost for severe damage, missing items, or non-returned items
🔸 Administrative processing fees
🔸 Recovery, invoicing, or administrative collection efforts for non-returned rental items
📌 All garments, accessories, headwear, layers, and included pieces must be returned together as a complete rental set.
🌧️ Event, Weather & Force Majeure Policy
Refunds, cancellations, or credits are not provided for:
🔸 Weather conditions
🔸 Event cancellations
🔸 Venue changes
🔸 Travel interruptions
🔸 Illness
🔸 Scheduling conflicts
🔸 External disruptions outside our control
📌 Luna Hanbok Story is not responsible for delays, interruptions, or losses caused by circumstances beyond reasonable operational control.
📸 Media & Photo Use
By voluntarily tagging @lunahanbokstory or submitting photos, you may grant Luna Hanbok Story permission to repost or share your content on our website or social platforms.
📌 We will not use submitted customer photos for promotional purposes without consent.
🌸 Cultural Respect
Our hanboks are curated with deep respect for Korean heritage and tradition.
Customers are expected to wear rental garments respectfully and appropriately during use.
Luna Hanbok Story reserves the right to decline service if use is determined to be intentionally inappropriate, offensive, or culturally disrespectful.
📅 Rental Cancellation Policy
🏠 Local Pickup Rentals
🌙 14 or more days before the scheduled pickup date → Full refund minus a 5% processing fee
🌖 7 to 13 days before the scheduled pickup date → 50% refund
🌑 Less than 7 days before the scheduled pickup date → No refund
📦 Shipping Rentals
🌙 14 or more days before the scheduled ship-out date → Full refund minus a 5% processing fee
🌖 7 to 13 days before the scheduled ship-out date → 50% refund
🌑 Less than 7 days before the scheduled ship-out date or after shipment → No refund
📌 Ship-out dates are determined based on preparation timelines, transit estimates, reservation schedules, and delivery coordination requirements.
🚫 Once a rental order has shipped, it cannot be canceled or refunded.
⚖️ Agreement Confirmation
By placing a rental order, customers acknowledge and agree to:
✔ Rental timeline and return requirements
✔ Professional Garment Care terms
✔ Cancellation and refund policies
✔ Late return policies
✔ Shipping return requirements
✔ Sizing and fit responsibility
✔ Garment care expectations
✔ Damage, replacement, and missing item responsibility
📌 Professional Garment Care collected during checkout covers standard garment preparation, steaming, sanitization, inspection, handling, and operational turnover processing.
Customer responsibility is not limited to the amount collected for Professional Garment Care during checkout.
⚖️ Governing Law
This agreement is governed by the laws of the State of California.
📧 Contact Information
📧 Contact Us
જ⁀✎ Mailing & Return Address: 13337 South St. PMB #268 Cerritos, CA 90703
₊˚ ☎︎₊˚✧ +1 714-227-7772
🌙 Final Note
Thank you for supporting Luna Hanbok Story.
Wear the Story. Live the Tradition. ✨
