🧳 Rental Period Information

🚗 Local Pickup Rentals

Local pickup rental charges apply from the scheduled pickup date through the scheduled return/drop-off date, including both pickup and return days.

Rental pricing for local pickup reservations is based on the full customer possession period, not individual event hours or event dates.

📌 Because rental inventory remains unavailable to other customers during the reserved possession period, pickup and return dates are both included within the rental timeline.

📦 Shipping Rentals

Shipping rental charges apply only to the reserved customer usage period selected during booking.

📦 Transit time during outbound shipping, delivery, and return transit is generally not counted as rental usage time once packages receive official carrier acceptance tracking by the required return date.

📌 Early returns do not automatically qualify for partial refunds, credits, or reduced rental charges once a reservation period has begun.

📬 Shipping Return Requirements

Shipping rental orders include a return shipping label based on the customer’s selected usage period and selected rental schedule.

To be considered returned on time, rental packages must:

✨ Be dropped off with the designated shipping carrier
✨ Receive an official carrier acceptance scan
✨ Be scanned by the carrier no later than the return date printed on the provided return label

📌 Packages placed in after-hours bins, lockers, drop boxes, mailrooms, or left without carrier acceptance scanning may not qualify as returned on time.

Once the package receives carrier acceptance tracking by the required return date, carrier transit time is generally not counted against the customer.

Late fees may apply when:
🔸 Carrier acceptance occurs after the required return date
🔸 Return instructions are not followed
🔸 Delays are caused by late customer drop-off
🔸 Future reservations are impacted by delayed returns

📦 Return Packaging & Completeness

✨ Prepaid return labels may be included with eligible rentals
✨ Return label costs may be included within the initial payment or rental pricing structure
✨ Customers must follow all provided return instructions whenever applicable

📌 All garments, accessories, headwear, layers, and included pieces must be returned together as a complete rental set.

Missing items may result in:
🔸 Replacement charges
🔸 Administrative recovery or replacement coordination charges
🔸 Additional processing or coordination fees

Professional Garment Care is included with rental reservations during checkout.

This supports:
✔ Professional steaming and preparation
✔ Sanitization and presentation preparation
✔ Accessory organization and inspection
✔ Post-return garment inspection
✔ Garment handling and operational preparation
✔ Reservation turnover preparation
✔ Collection preservation for future reservations

Professional Garment Care is part of the standard rental preparation process and is not a refundable deposit.

📸 All rental items may undergo post-return inspection and condition assessment after return.

Additional charges may apply only when returned rental items require extraordinary recovery, repair, replacement, odor treatment, unauthorized alteration recovery, late return handling, or operational remediation beyond standard garment care.

Customers remain financially responsible for:
🔸 Severe damage
🔸 Permanent staining
🔸 Smoke or odor saturation
🔸 Unauthorized alterations
🔸 Missing items
🔸 Non-returned items
🔸 Replacement costs
🔸 Operational recovery caused by significant reservation disruption

🚫 Customers must not:

🔸 Alter garments
🔸 Pin fabrics excessively
🔸 Tape materials
🔸 Attempt self-cleaning
🔸 Wash garments
🔸 Steam, iron, repair, or modify rental items

📌 Additional garment care, deodorizing, repair, replacement, administrative, operational recovery, or late-return charges may apply depending on the condition and return status of rental items.

🚭 Smoke & Strong Odor Policy

Rental garments exposed to:
🔸 Smoke
🔸 Heavy perfume
🔸 Cannabis odor
🔸 Strong cooking odors
🔸 Pet odors
🔸 Excessive fragrance exposure

may require specialized garment recovery or deodorizing services

Additional fees may apply depending on severity.

Eligible shop-to-own purchases may qualify for:
✨ Exchange
✨ Store credit

within 7 days of delivery confirmation.

📌 Authorization is required before returning any item.

🚫 Final Sale Items

The following are generally considered final sale:
🔸 Custom or made-to-order items
🔸 Personalized items
🔸 Accessories
🔸 Clearance items
🔸 Sale merchandise
🔸 Opened hygiene-related products

📦 Return Shipping Responsibility

Customers are generally responsible for return shipping costs unless otherwise approved.

Returned items must:
✨ Be unused
✨ Be unworn
✨ Include original packaging when applicable
✨ Arrive in acceptable condition

⚖️ Governing Law

These policies are governed by the laws of the State of California.