📜 Terms & Conditions
Effective Date: May 5, 2026
By accessing this website, placing an order, or booking a rental with Luna Hanbok Story (“we,” “us,” or “our”), you acknowledge that you have reviewed, understood, and agreed to the Terms & Conditions outlined below.
These terms are designed to help ensure clarity, fairness, scheduling accuracy, garment preservation, and mutual respect throughout your rental and shopping experience.
🌙 About Luna Hanbok Story
Luna Hanbok Story provides curated hanbok rentals, traditional accessories, and shop-to-own items for celebrations, portraits, weddings, cultural events, milestone occasions, and special experiences.
Because many garments and accessories are imported, delicate, ceremonial, limited in quantity, or difficult to replace, all policies are carefully enforced to help preserve the collection for future customers.
🧵 Rental Services
All rentals are subject to availability, reservation approval, scheduling coordination, and confirmation.
By placing a rental booking, customers agree to:
✨ Provide accurate sizing, shipping, contact, and event information
✨ Follow all rental return instructions and timelines
✨ Notify Luna Hanbok Story promptly regarding damages, issues, or concerns
✨ Return all garments, accessories, and included items in accordance with the agreed rental schedule
✨ Receive reservation-related communication through the contact methods provided during booking
📏 Sizing & Fit Responsibility
Customers are responsible for selecting appropriate sizing during booking.
✨ Korean sizing may differ from standard U.S. sizing
✨ Measurements are strongly recommended for the best fit
✨ Size charts and guidance may be provided whenever available
📩 Customers are encouraged to contact Luna Hanbok Story before booking if sizing assistance is needed.
🚫 Refunds or cancellations are not provided for:
🔸 Incorrect sizing selections
🔸 Customer measurement errors
🔸 Personal fit preference
🔸 Styling preference
🎨 Product Appearance & Color Disclaimer
Actual garment colors, textures, embroidery, and fabric appearance may vary slightly due to:
✨ Photography editing
✨ Lighting conditions
✨ Fabric texture
✨ Monitor and mobile screen settings
Minor visual differences are not considered valid grounds for refunds or cancellations.
📅 Rental Period Information
Rental periods refer to the customer usage period reserved during booking.
📦 Transit time during shipping, delivery, and return transit is not counted as rental usage time.
📌 Processing, preparation, cleaning, restoration, and carrier transit time before delivery or after return shipment are separate from the reserved rental usage period.
Charges apply based on the reserved rental schedule, regardless of actual usage duration.
🏠 Local Pickup Rentals
✨ Pickup and return appointments must follow the scheduled appointment window confirmed during booking
✨ Customers are responsible for arriving on time for pickup and return appointments
✨ A short grace period may be provided when scheduling availability permits
📌 Local pickup returns must be completed during the agreed return appointment window.
Late returns may result in:
🔸 Additional rental fees
🔸 Scheduling disruption fees
🔸 Partial security deposit deductions
📦 Shipping Rentals
Shipping rentals are carefully prepared, inspected, packaged, and scheduled before shipment.
✨ Tracking information will be provided after shipment
✨ Customers are responsible for monitoring tracking updates
✨ Customers are responsible for providing accurate and secure shipping information
✨ Customers are responsible for receiving delivered packages promptly
📌 Delivery timelines are estimates and may vary due to:
🔸 Carrier operations
🔸 Weather conditions
🔸 Holidays
🔸 Transit disruptions
🔸 Delivery access limitations outside our control
Luna Hanbok Story is not responsible for delays caused by:
🔸 Shipping carriers
🔸 Weather or transit disruptions
🔸 Incorrect or incomplete shipping information
🔸 Delivery access issues outside our control
🚫 Failed delivery attempts, refused shipments, returned packages, or unclaimed deliveries may result in:
🔸 Re-shipping fees
🔸 Adjusted rental periods
🔸 Store credit conversion
🔸 Additional administrative fees
📬 Shipping Rental Return Requirements
Shipping rental orders may include a return shipping label based on the customer’s stated final event date and selected rental schedule.
To be considered returned on time, rental packages must:
✨ Be dropped off with the designated shipping carrier
✨ Receive an official carrier acceptance scan
✨ Be scanned by the carrier no later than the return date printed on the provided return label
📌 Packages placed in after-hours bins, lockers, drop boxes, mailrooms, or submitted without carrier acceptance scanning may not qualify as returned on time.
Once the package receives carrier acceptance tracking by the required return date, carrier transit time is generally not counted against the customer.
⏰ Late Returns
Late fees may apply when:
🔸 Local pickup items are not returned during the agreed appointment window
🔸 Carrier acceptance occurs after the required shipping return date
🔸 Return instructions are not followed
🔸 Delays are caused by late customer drop-off
🔸 Future reservations are impacted by delayed returns
Late return fees may vary depending on:
✨ Rental category
✨ Reserved dates
✨ Included accessories
✨ Event scheduling impact
✨ Replacement scheduling requirements
💳 Security Deposit Information
Security deposits may be required for rental reservations.
📌 Security deposits help:
✔ Encourage timely returns
✔ Cover potential damage, loss, or excessive cleaning
✔ Protect specialty imported garments and accessories
✔ Maintain collection quality for future customers
Deposit amounts may vary depending on:
✨ Garment category
✨ Included accessories
✨ Rental type
✨ Replacement value
✨ Event or ceremonial use
Remaining eligible deposit balances are refunded after the return inspection process is completed.
📧 Inspection completion notifications may be sent after processing.
🧵 Garment Care & Customer Responsibility
All rental garments and accessories are carefully inspected, professionally cleaned, steamed, sanitized, and prepared before each reservation.
Customers agree not to:
🚫 Alter, cut, dye, wash, or modify rental items
🚫 Steam, iron, repair, or attempt self-cleaning
🚫 Use damaging pins, adhesives, glue, tape, or clips
🚫 Expose garments to smoke, excessive makeup, oils, mud, paint, glitter, heavy odors, or substances that may stain or damage fabrics
📌 Additional cleaning, restoration, deodorizing, repair, replacement, or late fees may apply depending on the condition of returned items.
🚭 Smoke & Strong Odor Policy
Rental garments exposed to:
🔸 Smoke
🔸 Cannabis odor
🔸 Heavy perfume
🔸 Strong cooking odors
🔸 Pet odors
🔸 Excessive fragrance exposure
may require specialized restoration or deodorizing services.
Additional fees may apply depending on severity.
📸 Photography & Event Usage
Hanbok rentals may be used for:
✨ Personal celebrations
✨ Weddings
✨ Cultural events
✨ Portrait sessions
✨ Family photography
✨ Photoshoots
📩 Customers are encouraged to notify Luna Hanbok Story in advance for:
🔸 Large productions
🔸 Commercial campaigns
🔸 Studio productions
🔸 High-exposure media projects
⚠️ Damage, Loss & Missing Items
Customers are responsible for the condition of rental items during the rental period.
Luna Hanbok Story reserves the right to assess garment condition and determine applicable cleaning, repair, restoration, replacement, or late fees.
Charges may include:
🔸 Additional cleaning or odor removal fees
🔸 Repair costs for damaged items
🔸 Replacement cost for severe damage, missing items, or non-returned items
🔸 Administrative processing fees
🔸 Collection actions if rental items are not returned
📌 All garments, accessories, headwear, layers, and included pieces must be returned together as a complete rental set.
🌧️ Event, Weather & Force Majeure
Refunds, cancellations, or credits are not provided for:
🔸 Weather conditions
🔸 Event cancellations
🔸 Venue changes
🔸 Travel interruptions
🔸 Illness
🔸 Scheduling conflicts
🔸 External disruptions outside our control
📌 Luna Hanbok Story is not responsible for delays, interruptions, or losses caused by circumstances beyond reasonable operational control.
📷 Media & Photo Use
By voluntarily tagging @lunahanbokstory or submitting photos, customers may grant Luna Hanbok Story permission to repost or share content on our website or social platforms.
📌 We will not use submitted customer photos for promotional purposes without consent.
🌸 Cultural Respect
Our hanboks are curated with deep respect for Korean heritage and tradition.
Customers are expected to wear rental garments respectfully and appropriately during use.
Luna Hanbok Story reserves the right to decline service if use is determined to be intentionally inappropriate, offensive, or culturally disrespectful.
💳 Payments & Cancellations
Full payment may be required at the time of booking unless otherwise stated.
Accepted payment methods may include:
✨ Credit or debit card
✨ PayPal
✨ Other approved secure checkout methods
📌 All cancellations, refunds, exchanges, returns, and related fees are governed by the applicable rental and refund policies posted on this website.
⚖️ Limitation of Liability
To the fullest extent permitted by law, Luna Hanbok Story shall not be liable for:
🔸 Indirect or incidental damages
🔸 Event disruptions or missed timelines
🔸 Carrier delays or shipping interruptions
🔸 Third-party service failures
🔸 Losses caused by circumstances outside reasonable operational control
Use of rental garments and accessories is at the customer’s own discretion and responsibility.
🛡️ Indemnification
Customers agree to indemnify and hold harmless Luna Hanbok Story from claims, damages, liabilities, expenses, or legal actions arising from:
🔸 Misuse of rental items
🔸 Violation of these Terms & Conditions
🔸 Failure to follow rental instructions
🔸 Violations of applicable laws or regulations
⏱️ Processing & Service Timing
Preparation, inspection, cleaning, restoration, shipping, and processing timelines may vary depending on:
✨ Inventory availability
✨ Seasonal demand
✨ Reservation volume
✨ Carrier operations
✨ Garment preparation requirements
📌 Processing delays alone do not qualify for refunds or compensation.
🔄 Changes to Terms
Luna Hanbok Story reserves the right to update or modify these Terms & Conditions at any time.
Updated versions will be posted on this page with a revised effective date.
⚖️ Governing Law
These Terms & Conditions are governed by the laws of the State of California.
📬 Contact Information
📧 Contact Us
જ⁀✎ Mailing & Return Address: 13337 South St. PMB #268 Cerritos, CA 90703
₊˚ ☎︎₊˚✧ +1 714-227-7772
🌙 Final Note
Thank you for supporting Luna Hanbok Story.
Wear the Story. Live the Tradition. ✨