🚗 Pickup, Shipping & Return Guidance
At Luna Hanbok Story, we want every reservation experience to feel smooth, organized, and stress-free from reservation through return processing. This guide explains how local pickup, shipping rentals, possession timelines, return scheduling, and item handling work for our hanbok rentals and traditional accessories. 🌙
✨ Before Your Pickup or Delivery
Please review your reservation details carefully before your scheduled pickup or delivery timeline.
This includes:
✨ Reservation dates
✨ Pickup or shipping selection
✨ Return timing
✨ Sizing selections
✨ Included accessories and add-ons
✨ Reserved possession timeline
If you notice any issues with your reservation, please contact us as soon as possible before your reservation begins.
📅 Reservation Possession Information
🚗 Local Pickup Rentals
Local pickup rental charges apply from the scheduled pickup date through the scheduled return/drop-off date, including both pickup and return days.
📌 Local pickup reservations are billed based on the full customer possession period, not individual event hours or event dates.
Because ceremonial rental inventory remains unavailable to other reservations during the reserved possession timeline, both pickup and return dates are included within the reservation period.
📦 Shipping Rentals
Shipping rental charges apply only to the reserved customer usage period selected during booking.
📦 Transit time during outbound shipment, delivery coordination, and return transit is generally not counted as customer possession time once packages receive official carrier acceptance tracking by the required return date listed on the provided return label.
📌 Preparation, inspection, garment care coordination, packaging, carrier scheduling, and operational processing completed before shipment or after return are separate from the reserved customer usage period.
📌 Early returns do not automatically qualify for partial refunds, credits, or reduced rental charges once a reservation period has begun.
🚗 Local Pickup Guidance
Local pickup is available for customers who selected pickup during checkout.
Pickup Appointment Information
✨ Pickup and return appointments must follow the scheduled reservation timeline and agreed appointment window
✨ Please arrive on time for your scheduled reservation appointment
✨ A short grace period may be provided for arrivals and returns when scheduling availability permits
✨ Reservation details and included garment pieces may be reviewed during pickup coordination
✨ Same-day pickup reservations are generally not available
✨ Local pickup reservations should generally be scheduled at least 48 hours in advance unless otherwise approved
Meeting Location
☕ Pickup coordination is typically arranged at or near a public meeting location close to:
5970 Orangethorpe Ave, Buena Park, CA 90620
📌 For safety, scheduling, and coordination purposes, exact pickup instructions may be confirmed closer to your appointment date.
Local Pickup Hours
🕒 Monday-Friday: 11:30 AM – 4:30 PM
🕒 Saturday-Sunday: 9:00 AM – 5:00 PM
Please arrive within your scheduled appointment window to help us prepare for other reservations, fittings, inspections, and return coordination.
📌 Local Pickup Return Timing
For local pickup rentals, items must be returned during the agreed return appointment window.
Returns completed after the agreed return date or appointment time may result in:
🔸 Additional reservation usage charges
🔸 Reservation scheduling disruption charges
🔸 Administrative handling charges
🔸 Additional garment care, operational handling, or replacement charges
📩 If you anticipate delays, please contact Luna Hanbok Story as soon as possible so we may assist when scheduling availability permits.
📌 Rental extensions are not guaranteed and require advance approval.
📦 Shipping Rental Guidance
Shipping rentals are carefully prepared, inspected, steamed, sanitized, packaged, and scheduled before shipment.
🧺 Professional Garment Care supports garment steaming, sanitization, inspection, ceremonial presentation preparation, and operational turnover handling before and after each reservation.
📦 Shipping Rental Preparation
✨ Rental items are inspected before shipment
✨ Tracking information will be emailed after shipment processing
✨ Return shipping instructions may be included with eligible rentals
✨ Customers are responsible for providing a secure and accurate delivery location
✨ Customers are responsible for monitoring, tracking updates, and delivery progress
We strongly recommend monitoring tracking closely to help avoid weather delays, missed deliveries, or carrier access issues.
📬 Shipping Rental Return Requirements
Shipping rental orders may include a prepaid return shipping label based on the customer’s selected usage period and approved reservation timeline.
To be considered returned on time, rental packages must:
✔ Be dropped off with the designated shipping carrier
✔ Receive an official carrier acceptance scan
✔ Be scanned by the carrier no later than the return date printed on the provided return label
📌 Packages placed in after-hours bins, drop boxes, lockers, mailrooms, or left without official carrier acceptance scanning may not qualify as returned on time.
Once the package receives carrier acceptance tracking by the required return date, carrier transit time is generally not counted against the customer.
Additional late-return or operational handling charges may apply when:
🔸 Carrier acceptance occurs after the required return date
🔸 Return instructions are not followed
🔸 Delays are caused by late customer drop-off
🔸 Future reservations are impacted by delayed returns
🌸 Return Expectations
✨ Items should be returned in the same condition received whenever possible
✨ Please avoid food stains, smoke exposure, makeup staining, mud, glitter, candle wax, or excessive outdoor debris
✨ Please do not wash, dry clean, iron, steam, alter, repair, or attempt home treatment on rental garments yourself.
✨ Return all garments, accessories, headwear, layers, and included pieces together
✨ Fold garments gently when possible during repackaging
🌸 Preparing Items for Return
Before returning your rental:
✨ Double-check all included pieces
✨ Remove personal belongings from pockets or bags
✨ Fold garments gently when possible
✨ Place accessories carefully inside the packaging
✨ Notify us immediately if accidental damage occurs
Honest communication helps us assist customers more effectively while preserving the collection for future celebrations.
⚠️ Late Returns, Missing Items & Extraordinary Garment Care Situations
Late returns, missing accessories, damaged items, incomplete returns, excessive restoration exposure, or operational disruptions may result in:
🔸 Additional garment care, deodorizing, inspection, or operational handling charges
🔸 Administrative handling or reservation coordination charges
🔸 Replacement charges for missing or severely damaged items
Charges may vary depending on garment category, garment care complexity, reservation delay, operational disruption, or severity of damage or loss.
🌙 Thank You for Caring for Our Collection
Each hanbok and traditional accessory is carefully prepared for life’s most meaningful celebrations. Your care and cooperation help us continue preserving and sharing Korean tradition through thoughtfully prepared ceremonial garments, cultural celebrations, and meaningful family experiences.
Thank you for supporting Luna Hanbok Story ✨
📧 Contact Information
Contact us
જ⁀✎ Mailing & Return Address: 13337 South St. PMB #268 Cerritos, CA 90703
₊˚ ☎︎₊˚✧ +1 714-227-7772
