🌙 Professional Garment Care & Rental Responsibility Guide | 전문 의상 관리 및 대여 책임 안내
At Luna Hanbok Story, every hanbok rental is carefully prepared to help create a beautiful and memorable cultural experience for your celebration, photoshoot, ceremony, or special occasion. 🌸
Traditional hanbok garments often include delicate fabrics, layered construction, embroidery, ceremonial accessories, structured silhouettes, and specialty finishing that require professional preparation and handling before and after each reservation.
To help maintain the quality, cleanliness, presentation, and longevity of our rental garments, Luna Hanbok Story includes a Professional Garment Care charge with rental reservations.
This guide explains what Professional Garment Care includes, how rental inspections work, and when additional charges may apply after return.🌸
🧺 What Professional Garment Care Includes
Professional Garment Care is automatically included during checkout for rental reservations.
This charge helps support the preparation and operational care required between reservations, including:
✨ Professional steaming and wrinkle preparation
✨ Garment sanitization and fabric refreshing
✨ Accessory organization and sorting
✨ Post-return garment inspection
✨ Delicate ceremonial garment handling
✨ Packaging and presentation preparation
✨ Light fabric maintenance and upkeep
✨ Reservation turnover preparation
✨ Operational handling and garment processing
Professional Garment Care is part of the standard rental preparation process and is not a refundable deposit.
✨ Why Specialized Garment Care Is Necessary
Traditional hanbok garments require more specialized handling than standard everyday clothing.
Many rental garments may include:
🌸 Delicate embroidery and decorative trim
🌸 Structured ceremonial skirts and layering
🌸 Specialty fabrics and traditional styling
🌸 Decorative norigae accessories
🌸 Headpieces and ceremonial accessories
🌸 Specialty steaming and shaping preparation
🌸 Delicate children’s ceremonial garments
🌸 Coordinated multi-piece rental sets
Professional preparation helps ensure each rental is properly presented and ready for the next reservation while preserving the beauty and longevity of the garments.
📦 Shipping & Return Handling
🚗 Local Pickup Rentals
All rental items undergo a post-return inspection after delivery or drop-off.
Inspection may include:
✨ Item count verification
✨ Fabric inspection
✨ Embroidery & trim review
✨ Odor assessment
✨ Accessory matching
✨ Structural shaping review
✨ Stain & damage inspection
✨ Packaging & storage condition review
✨ Restoration exposure assessment
📬 Shipping Rentals
Shipping rental reservations include preparation time, delivery transit time, return transit time, inspection processing, and garment preparation handling.
Transit time during shipping is not counted as customer reservation possession time.
Shipping rentals are generally considered returned on time once the package receives official carrier acceptance tracking by the return-by date listed on the provided return label.
Simply creating a shipping label or dropping off a package without carrier acceptance scanning may not qualify as an on-time return.
Inspection timelines may vary depending on reservation size, seasonal volume, or restoration complexity.
🔍 Post Return Inspection Process
All rental items are inspected after return before being cleared for future reservations.
Inspection may include:
🔍 Fabric condition review
🔍 Odor and smoke inspection
🔍 Accessory inventory verification
🔍 Stain and damage review
🔍 Structural garment inspection
🔍 Packaging and storage inspection
🔍 Return timing verification
Most rentals are returned in excellent condition and require only standard Professional Garment Care processing.
🌸 Additional Charges May Apply If Necessary
Additional charges are not automatically applied to normal rentals.
However, additional post-return charges may apply if returned items require extraordinary care, recovery, repair, replacement, or administrative handling beyond standard Professional Garment Care.
Examples may include:
🚫 Severe staining or excessive dirt
🚫 Smoke exposure or strong odor treatment
🚫 Unauthorized alterations or modifications
🚫 Missing accessories or missing garment pieces
🚫 Permanent fabric damage or tearing
🚫 Irreversible staining or discoloration
🚫 Excessive pet hair or heavy cleaning recovery
🚫 Late returns affecting reservation scheduling
🚫 Replacement recovery for unreturned items
🚫 Emergency rush garment recovery or repair
🚫 Excessive administrative or claim handling
Additional charges are determined based on the severity of the issue, recovery requirements, replacement cost, repair cost, and operational impact.
Customer responsibility is not limited to the amount collected for Professional Garment Care during checkout.
🪡 Unauthorized Alterations
Please do not:
🚫 Hem rental garments
🚫 Use fabric glue or adhesive products
🚫 Iron directly onto garments
🚫 Permanently pin or alter garments
🚫 Attempt home repairs or modifications
🚫 Apply tape, adhesives, or permanent fasteners
If damage or fit concerns occur during your reservation, please contact Luna Hanbok Story for assistance.
🚭 Smoke, Odor & Environmental Exposure
Rental garments should be kept away from environments that may cause strong odor absorption or difficult recovery treatment.
This includes:
🚭 Cigarette smoke
🚭 Marijuana smoke
🚭 Strong cooking odors
🚭 Heavy perfume saturation
🚭 Pet odor exposure
🚭 Excessive outdoor dirt or mud exposure
Additional treatment charges may apply when specialized odor recovery or deep treatment becomes necessary.
⏰ Late Return Responsibility
Late returns may impact future reservations and garment preparation timelines.
Additional charges may apply if:
📅 Rental items are returned after the required deadline
📅 Shipping rentals are not scanned by the carrier before the return cutoff
📅 Delayed returns create reservation conflicts
📅 Emergency rush garment recovery becomes necessary
📸 Inspection Documentation
Luna Hanbok Story may document rental conditions during preparation and after return for operational and protection purposes.
Documentation may include:
📸 Garment condition photos
📸 Packaging photos
📸 Accessory inventory photos
📸 Shipping tracking verification
📸 Return condition documentation
📸 Damage or recovery documentation when applicable
🌙 Reservation Responsibility Reminder
By placing a rental reservation, customers acknowledge responsibility for returning all rental items in appropriate condition and within the required return timeline.
Professional Garment Care supports normal rental preparation and standard garment handling.
Additional charges may apply only when returned items require extraordinary recovery, replacement, repair, restoration, odor treatment, or operational handling beyond standard garment care.
Thank you for helping Luna Hanbok Story preserve and care for traditional hanbok garments for future celebrations and cultural experiences. 🌸
📧 Contact Information
📧 Contact Us
જ⁀✎ Mailing & Return Address: 13337 South St. PMB #268 Cerritos, CA 90703
₊˚ ☎︎₊˚✧ +1 714-227-7772
📸 Instagram: @lunahanbokstory
💬 KakaoTalk Support
Thank you for helping us preserve and share the beauty of hanbok traditions with care and respect. 🌙