🛡️ Privacy Policy
Effective Date: May 5, 2026
At Luna Hanbok Story, your privacy matters to us. We are committed to protecting the personal information you share while exploring our website, placing orders, booking rentals, and participating in our services.
This Privacy Policy explains how we collect, use, store, and safeguard your information.
🌙 About Luna Hanbok Story
Luna Hanbok Story is a family-owned, veteran-operated business based in Orange County, California, offering curated hanbok rentals, traditional accessories, and shop-to-own items for celebrations, portraits, weddings, cultural events, and milestone occasions.
We only collect information necessary to provide our services, fulfill reservations, improve customer experience, and operate our business responsibly.
📋 Information We May Collect
When you interact with our website or place an order, booking, or rental reservation, we may collect information such as:
✨ Name
✨ Email address
✨ Phone number
✨ Billing and shipping address
✨ Rental dates and event information
✨ Sizing information and measurements
✨ Order and transaction history
✨ Customer support messages or inquiries
✨ Optional styling or fitting photos submitted by customers
✨ Device, browser, and website usage information collected through cookies or analytics tools
💳 Payment and transaction processing may be handled through secure third-party payment providers and checkout platforms approved by Luna Hanbok Story. Luna Hanbok Story does not store full credit card information on our servers.
🚫 Luna Hanbok Story does not sell personal information.
🧾 How We Use Your Information
🧺 Support Professional Garment Care preparation, reservation coordination, garment inspection, and post-return handling related to rental operations
We may use collected information to:
📦 Process orders, bookings, rentals, exchanges, and returns
📩 Communicate regarding reservations, support, and customer service
🧵 Provide sizing assistance, styling guidance, and rental coordination
🚚 Coordinate shipping, delivery, return labels, and tracking
📱 Send reservation updates, reminders, or service-related notifications
🌐 Improve website functionality and customer experience
📊 Analyze website traffic and business performance
🪡 Conduct post-return garment inspections, garment care evaluations, operational handling assessments, and customer support related to rental condition reviews, and customer support related to rental condition evaluations
📣 Send promotional or marketing communications only when permitted or consented to
💳 Payment Processing
Payments are processed securely through trusted third-party payment providers such as:
✨ Stripe
✨ PayPal
✨ Other approved secure checkout services
We do not directly store full credit card or financial account information.
🔗 Third-Party Services
We may use trusted third-party providers to operate and improve our business, including:
🌐 Website hosting and e-commerce platforms
📊 Analytics services such as Google Analytics
📣 Advertising and marketing platforms such as Meta and Pinterest
💳 Payment processors
🚚 Shipping carriers and fulfillment providers
📧 Email communication platforms
These third-party providers may collect limited information in accordance with their own privacy policies.
🚚 Shipping, Tracking & Fulfillment
To fulfill deliveries and rental returns, we may share necessary customer information with approved shipping carriers and fulfillment providers, including:
✨ Name
✨ Shipping address
✨ Phone number
✨ Shipment tracking details
This information is used solely for order fulfillment, shipping coordination, return processing, and delivery support.
🍪 Cookies & Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
📈 Analyze website traffic and performance
🛍️ Improve browsing and shopping experience
📦 Maintain cart and account functionality
📣 Support advertising and marketing efforts
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
👤 Customer Accounts
If customer account creation is enabled on our website, customers are responsible for maintaining the confidentiality of their login credentials.
Customers are responsible for activity occurring under their account and should notify us promptly regarding unauthorized access concerns.
📸 Photo Submissions & Styling Assistance
Customers may voluntarily submit photos for sizing assistance, styling guidance, or rental coordination.
📌 Photos submitted for fitting or styling purposes are only accessible to authorized personnel involved in customer support and styling assistance.
📌 Photos are retained only as long as reasonably necessary to provide requested services and are securely deleted afterward unless additional consent is provided.
🚫 Customer photos are not used for marketing purposes without explicit consent.
👶 Children’s Privacy
While Luna Hanbok Story offers rentals and accessories for infants and children, our services are intended for use by parents or legal guardians.
We do not knowingly collect personal information directly from children under the age of 13.
Any child-related information, including sizing details or submitted photos, must be provided by a parent or legal guardian.
If we become aware that personal information has been submitted directly by a child without appropriate parental consent, we will promptly delete that information.
🗂️ Data Retention
📸 Rental inspection documentation, condition assessments, carrier tracking records, and customer communication related to reservation disputes, operational handling evaluations, garment care evaluations, or non-returned rental items may be retained for additional periods when reasonably necessary for business, legal, fraud prevention, insurance, or dispute-resolution purposes.
We retain personal information only as long as reasonably necessary to:
✨ Fulfill orders and reservations
✨ Provide customer service
✨ Comply with legal and accounting obligations
✨ Resolve disputes
✨ Enforce policies and agreements
General retention examples may include:
📦 Order and transaction records retained for accounting and legal compliance purposes
👤 Customer account information retained while accounts remain active
⏳ Incomplete or abandoned transactions are removed after a reasonable period
💳 Payment-related documentation retained when required for financial compliance or dispute resolution
After retention periods expire, information may be securely deleted or anonymized.
🔐 Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
⚖️ Legal Basis for Processing
We collect and process information for purposes including:
📦 Fulfilling contractual obligations related to rentals and orders
📩 Providing customer support and communication
⚖️ Complying with legal obligations
✔ Operating our business based on legitimate business interests
📣 Sending promotional communications only where consent is provided or permitted
🌴 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
✔ Request disclosure of personal information we collect
✔ Request correction of inaccurate information
✔ Request deletion of personal information
✔ Request information regarding data usage practices
✔ Opt out of the sale or sharing of personal information where applicable
✔ Designate an authorized agent to submit requests on your behalf where permitted by law
🚫 Luna Hanbok Story does not sell personal information.
To exercise applicable privacy rights, please contact us using the information below.
📱 SMS & Service Communications
If you provide your phone number, you consent to receiving service-related communications regarding your order or reservation.
These communications may include:
✨ Reservation updates
✨ Pickup or return reminders
✨ Delivery notifications
✨ Customer support communication
✨ Scheduling coordination
Message and data rates may apply depending on your mobile carrier.
📣 Promotional or marketing SMS communications, if offered in the future, will only be sent with separate customer consent where required by law.
🔗 External Links
Our website may contain links to third-party websites, social media platforms, or external services.
Luna Hanbok Story is not responsible for the privacy practices, policies, or content of external websites.
🧵 Your Privacy Rights
You may request to:
📂 Access personal information we maintain about you
✏️ Correct inaccurate information
🗑️ Request deletion of personal information where applicable
📩 Opt out of marketing communications at any time
Some requests may be subject to legal, contractual, accounting, fraud prevention, or operational retention requirements.
🔄 Policy Updates
Luna Hanbok Story reserves the right to update or modify this Privacy Policy at any time.
Updated versions will be posted on this page with a revised effective date.
📬 Contact Us
📬 Contact Information
📧 Contact Us
જ⁀✎ Mailing & Return Address: 13337 South St. PMB #268 Cerritos, CA 90703
₊˚ ☎︎₊˚✧ +1 714-227-7772
🌙 Final Note
Thank you for trusting Luna Hanbok Story.
Wear the Story. Live the Tradition. ✨
