🏠 Local Pickup Rentals

🌙 14 or more days before the scheduled pickup date → Full refund minus a 5% processing fee

🌖 7 to 13 days before the scheduled pickup date → 50% refund

🌑 Less than 7 days before the scheduled pickup date → No refund

📦 Shipping Rentals

🌙 14 or more days before the scheduled ship-out date → Full refund minus a 5% processing fee

🌖 7 to 13 days before the scheduled ship-out date → 50% refund

🌑 Less than 7 days before the scheduled ship-out date or after shipment → No refund

📌 Ship-out dates are determined based on preparation timelines, transit estimates, reservation scheduling requirements, and delivery coordination needs.

🚗 Local Pickup Rental Returns

📌 Local pickup rental charges apply from the scheduled pickup date through the scheduled return/drop-off date, including both pickup and return days.

✨ Pickup and return appointments must follow the scheduled reservation timeline and agreed appointment window

✨ Local pickup returns must be completed during the confirmed return appointment window

✨ Because rental inventory remains unavailable to other customers during the possession period, pickup and return dates are both included within the rental timeline

🚫 Late returns may incur:
🔸 Additional rental fees
🔸 Reservation scheduling disruption charges
🔸 Administrative handling fees
🔸 Additional late-return handling or operational recovery charges

📦 Shipping Rental Returns

✨ Return shipping labels may be included with eligible rentals

✨ Shipping rental charges apply only to the reserved customer usage period selected during booking

✨ Transit time during outbound shipping, delivery, and return transit is generally not counted as rental usage time once packages receive official carrier acceptance tracking by the required return date

📌 Early returns do not automatically qualify for partial refunds, credits, or reduced rental charges once a reservation period has begun.

To be considered returned on time, rental packages must:
✔ Be dropped off with the designated shipping carrier
✔ Receive an official carrier acceptance scan
✔ Be scanned by the carrier no later than the return date printed on the provided return label

📌 Packages left in after-hours bins, drop boxes, lockers, mailrooms, or submitted without carrier acceptance scanning may not qualify as returned on time.

🚫 Late returns may incur additional late-return or operational handling charges if:

🔸 Carrier acceptance occurs after the required return date
🔸 Return instructions are not followed
🔸 Delays are caused by late customer drop-off
🔸 Future reservations are impacted by delayed returns

📦 Shop-to-Own Return Eligibility

Eligible shop-to-own purchases may qualify for:
✨ Exchange
✨ Store credit

within 7 days of delivery confirmation.

💸 Refunds are generally only provided for defective or incorrect items approved after review.

🚫 Final Sale Items

The following are generally considered final sale:
🔸 Custom or made-to-order items
🔸 Personalized items
🔸 Accessories
🔸 Undergarments
🔸 Sale merchandise
🔸 Worn, altered, or opened items

📦 Exchanges

📸 Please report damaged or incorrect items within 24 hours of delivery confirmation whenever possible.
📧 Contact Us